What we collect
When you use the contact form or the booking form on this site, we collect the information you type in directly:
- Your first and last name
- Your email address
- Your phone number
- The message or service request you write in the contact form
We do not collect payment information, government ID, or any other category of sensitive personal data through this site.
Why we collect it
We use the information you submit for two purposes only:
- To reply to your enquiry and answer any questions you have asked
- To schedule and confirm your plumbing appointment
If you checked the box to receive appointment-related text messages, we will also use your phone number to send confirmations, reminders, and service updates by SMS. If you checked the box to receive occasional offers and news, we may send you promotional messages by SMS as well. You can opt out of text messages at any time by replying STOP.
How we store it
The information you submit is stored in the customer-relationship system used by Copperline Plumbing to manage appointments and customer communications. We keep your data only as long as it is needed to provide the service you requested or to meet any legal obligation we may have.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Live chat
This site may include a live-chat widget operated by our messaging provider. If you open the chat and type a message, that message is received by the provider's platform and passed to us so we can respond. The same care applies: we use what you type only to answer your question.
Your rights
You can ask us to correct or remove any personal information we hold about you. To do that, get in touch using the details below and we will respond as quickly as we can.
Policy changes
We may update this policy from time to time. When we do, the "last updated" date at the top of this page will change. Continued use of the site after a change means you accept the updated policy.
Contact us
If you have a question about this policy, or if you want to request a correction or deletion of your data, please reach out:
Copperline Plumbing · Parker, CO